So how’s your concert hall treating you?

So how’s your concert hall treating you?


norman lebrecht

May 16, 2017

Events at Fort Worth, where concert hall staff this week threw out the music director for carrying a musical instrument, should prompt a review of front-of-house customer care at every music facility on earth.

Fort Worth, having kicked out the maestro, just keeps on kicking.

Here’s a statement overnight from Dione Kennedy, president and CEO of Performing Arts Fort Worth: ‘Mr. Harth-Bedoya is aware of our security procedures, including the bag admittance program that went into effect January 17. All four resident companies — Fort Worth Symphony Orchestra, Texas Ballet Theater, Fort Worth Opera and the Cliburn — were made aware of the security enhancements well in advance of implementation and given the opportunity to share with staff, artists and patrons.’

The customer in Fort Worth’s Bass Hall is always in the wrong and musicians are admitted at their own risk.

So how’s it in your hall?

Frigid as Fort Worth?



  • Peter says:

    So to recap her: throwing out the Music Director with his daughters violin is a ‘security enhancement’.
    I guess we will hear even more such nonsense in the future from collectively deranged Trumpistan.

  • Wombatty says:

    Come over to Dallas, our concert halls are happy to have you!

  • Cyril Blair says:

    I’ve never tried carrying a musical instrument in a case through the lobby, but Orchestra Hall in Chicago is very welcoming. Never had a bag checked, none of my companions ever had a bag checked or poked through, even large ones.

  • Gerald Martin says:

    The problem with the statement is that it is simply a restatement of policy; not an attempt at justification or even a “We apologize for the inconvenience and promise to revisit our procedures.”. Sometimes an empty apology is better than no apology at all. Reminds me of United Airlines’ initial response after the passenger was dragged off one of its planes.