The German-Canadian soloist Johannes Moser has issued a video apology to some 30-odd fans who were left queueing in vain for his autograph at the Royal Festival Hall while he, unwawares, was taken off to dinner.
Watch Johannes’s unqualified apology here.
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I feel sorry for Johannes, who is one of the good guys. I doubt this was his fault and he’s probably mortified. Since the chain of communication for organising something like this is probably CD label – venue – orchestra marketing dept – orchestra manager – agent – assistant artist manager – artist, its not surprising that links occasionally snap. I once had to ad lib an entire 30 minute pre-concert talk when the eminent conductor whom I was supposed to be interviewing clean forgot to look at his diary and vanished off the face of the earth.