Nicola Benedetti demands meeting with British Airways chief

Nicola Benedetti demands meeting with British Airways chief


norman lebrecht

December 23, 2017

The Scottish soloist wants to clear the air about the airline’s slippery attitude to musical instruments after an announcement last week of a policy change, later retracted.

Benedetti says BA has behaved in a ‘totally appalling’ manner and its staff are lacking in ‘training and knowledge’.

She has requested a prompt meeting with Alex Cruz, BA’s cut-cut-cutting chief exec.

Let’s see if she gets it.

If not, she can always go to the boss.


  • Andy says:

    She didn’t demand it. She asked whether it would be possible.

  • Robert Roy says:

    You go, girl!


      I agreed, I am done flying Ba. I flight Ba recently and end up up nothing but a heart ache. ..Ba need to step up, some of their flight attendants are very rude, need more training. I think the Ceo should know what is going on, does not care for customers. I flight attend told me she only have two hands, when I just asked for a tissue

  • V.Lind says:

    This is a great move by someone who clearly knows her value in her field, yet can share the same problems as an impecunious student (who could be the next Benedetti, or Perlman). She is using her stature to try to get someone in authority to address this problem and offer not necessarily the solution she would desire but CLARITY. If she succeeds, and BA manages to get it through the heads of their minor petty tyrants that policy is policy, other airlines might follow suit.

    Well done, and good luck, Ms. Benedetti.

    • Saxon Broken says:

      She may be important in classical music circles, but (perhaps unfortunately) I doubt she amounts to much at BA. The customers they care a lot about are the frequent flyer business class passengers. It is rather unlikely anyone high in the foodchain at this or any other airline really cares one-way-or-another.

      • V.Lind says:

        Well, we’ll see, but I think someone high profile can help outline a major nuisance. It’s not whether BA and other airlines will carry violins or not, it’s the inconsistency of policy applications that is the frustration: if people carrying violins are aware that they will have to pay something to transport them they can make decisions accordingly. But when passengers have read that an airline’s policy is to allow carriage in overheads, and then some two-bit minion refuses them and more or less says to hell with airline policy, there can only be chaos, upset, stress and sometimes financial disaster.