The Scottish soloist wants to clear the air about the airline’s slippery attitude to musical instruments after an announcement last week of a policy change, later retracted.
Benedetti says BA has behaved in a ‘totally appalling’ manner and its staff are lacking in ‘training and knowledge’.
She has requested a prompt meeting with Alex Cruz, BA’s cut-cut-cutting chief exec.
Let’s see if she gets it.
If not, she can always go to the boss.