A reader complained that the new roundup feature is taking the space once allocated to concert reviews. He cited two New York Philharmonic concerts in a week that went uncovered. This was the creepy response:
Hi (name withheld)
Thank you for reaching out, and thank you for your feedback. I understand your frustration with the changes we’re making, but they’re necessary to keeping up with the current, fast-paced arts climate.
The redesign of the daily arts and Weekend sections reflects an investment in arts coverage and a commitment to giving readers the best experience possible on all platforms, especially print.
The changes have all been made with the goal of being a more engaging and useful resource for readers, who are confronted with more information and options than ever before. Being more intentional in our coverage, and delivering stories and reviews with the visual emphasis they deserve enhances engagement and tells readers that what they are reading matters.
Thank you for being a valued subscriber.
Customer Care Advocate
The New York Times