Smashed double-bass furore: airline respondsmain
Karl Fenner, whose instrument was smashed just after he had won an audition at the Atlanta Symphony Orchestra, has received a tentative response from Southwest Airlines.
‘I received a private message on facebook saying ‘please call me, we really want to make this right with you,’’ he tells a Colorado interviewer, Peter Alexander. ‘I talked with [an airline representative] for about 10 minutes today. We haven’t gotten very far in the process yet, but she did admit that it is obvious that it is the airline’s fault, and nobody on their end is going to dispute that.’