The Met says its health-care fail was due to cyber-hack

The Met says its health-care fail was due to cyber-hack


norman lebrecht

January 24, 2023

Here’s what Met staffers are being told about their faltering health care.


As you may already know, your medical care coverage with Aetna was unexpectedly terminated on 1/13/2023. Your coverage is being reinstated retroactive to 1/13/23, so there will be no break in coverage. The AGMA Health Fund is working on the reinstatements. If you must fill a prescription, see a doctor, or attend any other medical appointment this week, please contact the AGMA Health Fund, and they will inform Aetna to not deny those appointments or prescriptions. You can reach the AGMA Health Fund at

By way of background, the coverage was terminated because the Met was unable to process a payment due to the AGMA Health Fund because of the recent Cyber-attack. The payment that was overdue has been made, and the payment due this month is being accelerated to prevent any other coverage disruptions due to late or non-payment.

We sincerely apologize for any inconvenience and frustration that this may have caused you and your family. Thank you for your patience as we work to resolve this matter.



Melissa Amey

Benefits Manager, Human Resources

The Metropolitan Opera


  • Hayne says:

    Cyber-attacks can cover all sorts of incopetence.

  • Ernest says:

    Don’t they plan for contingencies?