From the Croatian musician Tihomir Hojsak:
Thank you Turkish Airlines for taking such a great care for my double bass. You have done irrecoverable and non refundable damage. I was forced to sign a document at Washington Dulles Airport in which you gave up any responsibility for any kind of damage or loss of my double bass. You have also charged me $195 for oversize baggage although your website clearly says: “…We transport your large instruments like contrabass in the aircraft hold as checked baggage…The instruments you delivered during check-in are not loaded onto the conveyor belt, and we take special care to transport them safely.” During my tranfser at Istanbul I have witnessed along with the other passangers how you throwed it from approximately 4m of height into the truck.
I want to warn all my friends musicians around the world to boycot Turkish Airlines because they treat artists like rubbish. How they handled instrument is seen from the pictures. At the Zagreb airport I was told that I have no right to file a claim due to earlier signed document in Washington. Unfortunately, airlines don’t care about customers, and often treat artists like criminals saying that they are just doing their job. Well, how are we supposed to do our job?