Another tale of heartbreak from the unfriendly skies, this time from Rachel Hanlin Siu, a rceent graduate at Juilliard.
She tells Slipped Disc:
I was told to contact you about a massive issue I’ve just come across. I will be participating in the Carlos Prieto competition and I booked my two flight tickets through Delta Airlines about a month or two ago, one for myself, and one for my cello.
I called to make the booking, as per usual when booking for a seat for the cello. I called Delta today to confirm my booking, just to double check that everything would be ok. It seems now there has been a massive problem, where both my tickets were booked under my name, including my cello ticket, without the CBBG abbreviation to notify the airline that the second ticket is for the cello.
I have been on the phone with Delta for two hours. They say they can only refund my tickets and nothing else. My flight was supposed to leave early morning Friday, leaving me to book my tickets for a much much higher price, x2. They don’t even have a flight leaving the days I need, which also means I will be losing money on the hotel I booked, leaving me with no money to actually book these new flights. Can they do this?