Air rage: KLM cancelled our cellosmain
Message from Irene Enzlin, cellist of the Delta Piano Trio:
When travelling to the West Cork chamber music festival on Friday I arrived at Zurich airport to find that KLM had cancelled my ticket without telling me. It turns out what had happened is that after reserving on the phone, calling back to make sure the cello was accepted, they sent me a payment link that was just for me, not for the cello. When the system realised, they just cancelled the reservation.
Seeing as anyway you can’t check in online with a cello I turned up with an e ticket that didn’t exist any more. KLM refused to help me (and haven’t reimbursed me) and left me to book new last minute flights. I posted about this on Facebook and another cellist saw it and realised that the same had happened to her for a flight this morning.
It means it probably is a common problem and we’re trying to find more cellists to complain together. I ended up having to drive in the middle of the night to Lyon to catch a reasonably priced flight to Dublin and from there a connecting flight to Kerry to arrive just in time for the concert. I hope you can help us find more cellists.