From Dmitri Badiarov, of Badiarov Violins:
Enjoy British Airways! The only airline I had issues with in my entire life (oneviolin destroyed on a flight from New York to London. Damage $30,000).
To give justice, later they allowed me to put the violin in its case because there is, of course, space in the cabin on this fully booked flight.
Always speak to the captain or to the crew.
They are usually more likely to listen than those kids at the gate who must follow instructions from the superiors.
And the cap on this flight was more than willing to help ❤️
So, even if the kids at the gate tell “you can’t speak to the captain, check it in or you can’t fly”.
Even if they tell you that they are the bosses.
If they insist that there is none superior, kindly remind them that after all they are just employees and you want to speak to the superiors.
There is no such situation where you have no right to speak to the superiors.
And remember, the worst nightmare of an employee is loosing the job they obviously do not enjoy.