Message from Margarida Castro, doublebass with the Royal Scottish National Orchestra:
Got refused to board @VirginTrains with my double bass -having a 1st class ticket- after playing at @bbcproms last night. Horrible costumer service, appalling treatment and consideration for such an expensive (inefficient!)service! I fly home to Portugal for cheaper! @NLebrecht
— Margarida Castro (@McastroPT) July 24, 2018
Prompt sod-off reply from Virgin Trains:
Really sorry to hear that, Margarida. Unfortunately we do advise on our website that items exceeding 30 x 70 x 90 cm cannot be taken onboard ^AL
— Virgin Trains (@VirginTrains) July 24, 2018
What a dismal service. Richard Branson made his first millions out of music.