A spokesman for Dublin Airport has sent us this statement in response to Morgan Goff’s experience with one of their security staff:
Mr Goff would have been told by security screening staff, who filled out a damage report form in relation to the item, that to make a complaint he needed to contact our customer service department with the full details of the incident in question. This is standard procedure and we would have provided the contact details for our customer service department to Mr Goff at that time.
We have not yet received a complaint from Mr Goff in relation to this issue. Once he has contacted us in relation to the matter, we will be happy to carry out a full investigation of his complaint.