Cellists, beware KLMmain
Jacob Shaw tells us:
Terrible KLM turns into another anti-cello airline: On the way to concerts at the Salida Del Sol festival in Marbella,I have been stranded in the airport today as KLM refusing to rebook my cello after they cancelled my flights this morning.
Their system “doesn’t allow cellos to be re-booked after cancelled flights on the same day”…. I had to buy flights with Norwegian for 700 euros in order to make it for tonight, with no guarantee from KLM to pay it back as “it’s your own choice to travel with a non-KLM partner”.