Kevin Ramessar was flying home to Kitchener from playing lead guitar in the Carole King Musical on Broadway.
He checked in his acoustic guitar, a $4,000 Czech-made Stonebridge, in a rigid case with fragile stickers all over.
When he collected the case in Toronto, the guitar had been snapped at the neck.
Air Canada has informed him that ‘in accordance with the federal Carriage by Air Act’, its liability for damage or loss is limited to a maximum $2,075.47. They are refusing to enter into further correspondence.
Air Canada was recently named best airline for musicians.