We reported a complaint of a cracked double-bass a month ago, on May 4.
British Airways got in touch with Slipped Disc within the hour, and with the complainant within a few days.
We’re happy to report that the matter was then settled politely and efficiently
The only drawback is this, from BA’s settlement letter:
‘All UK airlines have a limited legal liability and we all use the same calculation to work out how much to pay our customers. Currently, the maximum claim for each customer is £1,217.34.’
Just so you know.