We’ve received this warm and cuddly reply from KLM, which threw a diva and her dog off a London-Amsterdam flight, claiming the dog was overweight.
KLM say: At KLM we have a long history of transporting all kinds of animals, and their well being is of utmost importance. Each pet has to fit comfortably in its kennel, and only small kennels fit in the cabin. For this reason we adhere to weight restrictions indeed. At KLM we choose to maintain clarity. If we would make an exception in this case, it would not be fair towards all other pet owners. Please see http://klmf.ly/1iwQbn3 for more information.
Don’t you just want to fly them? Doncha just?