This airline lost my bassmain
Katherine Browning checked in her bass-clarinet before flying from Manchester to Exeter. That’s the last she saw of it. And the airline? Couldn’t care less.
First she tweeted: Not only was flight BE374 delayed by 2 hours (with us actually ON the plane!!) due to fault (unlatched door!!), @flybe crews at MAN lost my instrument. NOT GOING TO STOP SHOUTING UNTIL ANSWERED
Now she’s sharing the whole sorry saga with Slipped Disc:
I got to Manchester Airport at just after 3pm, and went straight to hold baggage check-in; I was directed straight down the express lane to book in my bass… but at the end it was not obvious where to go. I asked a lady in uniform, and she told me to put it onto the ‘rollers’ just before a conveyor-belt… which wasn’t moving. I turned round for reassurance, because there was NO-ONE THERE to take the bag so it seemed unnatural to just leave it. She nodded and said “yep, put it right there”, then pretty much lost interest in the conversation. Reassured and trusting that she had some idea as to what she was talking about I put the instrument where she’d indicated. Not at any point did it seem like anyone was tagging it up so as to have barcodes attached to it, linking it to my flight… in fact the only labels that I saw on it last were the tags for the previous flight (Exeter to Manchester nearly a week previously)
Really wish I hadn’t trusted her; after being delayed by 2-3 hours (sat on the plane waiting to take off, and before alighting due to diverted traffic), I get to the baggage carousel at Exeter… but that carousel stopped going round, and there was no sign of my instrument.
I spoke to the member of staff in charge of missing bags, and he emailed Manchester airport; a PIR was written – the Exeter-based staff member is the only person who’s taken the slightest notice that something so valuable is unaccounted-for. No-one has spoken to me since, and short of calling a 13p a minute phoneline I have no means of contacting someone who knows anything about it!
I asked about CCTV even to see if they can SEE me dropping it off, and who picked it up, but they seemed to verbally shrug and say ‘yeah I guess we could… but you need to phone checkins about it, we can’t help’. I called Manchester Airport’ general enquiries line, but the representative said that it was something only the baggage handling company could handle… but that she couldn’t remember who it was that was handling Flybe’s baggage… and she didn’t help me find out either (I’ve found out since that it is Menzies).
Who does Kat have to sue to get her baby back?