This is what was done to Eli Gilbert’s banjo this week.
It’s a lonesome feeling, when you’re traveling and American Airlines makes you gate check your instrument and then destroys it. So far I’ve been told that American Airlines may not be liable for the damage because there is no damage to the case. Obviously this is a refusal to acknowledge basic laws of physics. This instrument was obviously dropped or thrown, which is outside the realm of standard care. Furthermore, I was told my damage claim will take 10-12 weeks to process, meaning I can’t repair or replace the neck without voiding the claim. This puts me in an unreasonable position, with gigs to play and and album to finish recording.
American Airlines is refusing to accept responsibility for their employees and has left me in an untenable position as a professional musician.
It’s to do with a culture of bad baggage handlers. See here for immediate evidence.