We’ve had complaints before about AirBaltic. Sarah Niblack got hit by them today:
I asked expressly in Paris because they have a sketchy “violin policy” on their website – and they said it would be no problem. This morning in the airport in Tallin, Estonia, they said that not only was my viola not included but it counted as extra hand luggage and therefore cost 60€ extra at the airport – or I could check it for 40€.
AirBaltic doesn’t accept American cards so it was impossible to pay online. The ticket ended up costing me 140€ more than originally.
AirBaltic – your endless appetite for marginal revenue is appalling. AirFrance – maybe it would be in your interest to pick a new partner in Estonia.