Some positive news, at last, of improved sensitivity at a North American airline. This just in from Canadian artist Ed Henderson:
Several of my FB friends might remember the issue I had last year with WestJet – the hand made Sonic Farm digital input for my acoustic guitar was smashed inside a suitcase (the suitcase was a write off) – I am happy to tell you that WestJet have been amazing: they paid for the DI repair and gave me decent compensation for the wrecked suitcase.
I now am traveling with a large Pelican case (which is guaranteed for life), all my gear and clothing is safe inside and what’s best is that the lady at WestJet, when I thanked her for being so reasonable with me stated: “We at WestJet are very happy to have so many musicians using our airline and we want you to be happy too”. That is great – thank you WestJet!