An update from the severely maltreated musician, Christopher Wilke:
Here I am at the Rochester NY airport the night of January 11th 2014 in the Baggage Services office of Delta Airlines immediately following my connecting flight from Detroit that destroyed my lute. Soon passersby began to stop, pointing and gasping at the broken instrument. When a real crowd started to gather, the Delta representative (who would only give her name as “Regina B.”) abruptly announced that she would be closing the office to attend to an unrelated baggage matter, telling us to leave immediately.
When my wife and I refused to go, she threatened to have us forceable removed by the police! We instead demanded to see a supervisor, who took more of our time, but apparently only pretended to file a damage report. As of today (Jan. 13th, 2014) Delta claims no such report was ever filed. Delta, I really would like someone at your organization to take this seriously!!!