The storm of international protest raised by Slipped Disc over the smashing of Christopher Wilke’s lute by Delta Airlines is starting to have an effect, according to latest reports.
‘It is not uncommon for luggage to be damaged in transit,’ said Russell Cason of Delta corporate communications in Atlanta. ‘I’m hopeful we can resolve it to his satisfaction. With the understanding that this is an unusual situation.’
In other words, we’ll pay this man as little as we can to go away, but don’t expect us to do it ever again.
Delta: must try a lot harder.